Shipping policy

PROCESSING TIMES

For all orders placed through liftsafety.com, please allow 2 to 3 business days for handling, in most cases we will ship your order same day or the following business day.

SHIPPING SCHEDULE

We ship 5 days week, Monday - Friday 8:00 am – 2:30 pm PST. All orders placed after 2:30 pm PST will not ship until the following business day.

SHIPPING POLICY

Orders for in-stock items placed before 2:30 pm PST, usually ship the next business day. LIFT customers will receive an email or SMS/text notification with tracking information once their order has shipped. The entire order will be shipped together, when possible. However, in some instances we do send partial shipments when items are on backorder.

ESTIMATED DELIVERY TIMES

LIFT Safety ships via ground using UPS/DHL/FedEx as its carriers to the continental United States. Estimated transportation times are below (NOTE: Free Shipping and ground service is not guaranteed).

·         California: 1-2 business days

·         Western US: 2-4 business days

·         Midwest: 3-5 business days

·         Eastern US: 5-7 business days

·         Canada: 7-14 business days

Business day means Monday through Friday, except the following holidays: New Year’s Eve, New Year's Day, Thanksgiving Day, the day after Thanksgiving, Fourth of July, Christmas Eve (added), Christmas Day, Labor Day and Memorial Day.

EXPEDITED SHIPPING REQUESTS

LIFT Safety offers expedited shipping services, email us at cs@liftsafety.com with your order number so we can expedite it the same day. Air service orders must be placed before 10:00 am PST and will be shipped the same day, pending availability.

CANADA SHIPPING POLICY

We are pleased to offer shipping to Canada. Please review the following details regarding our shipping process:

1. Shipping Fees: Shipping costs are calculated at checkout based on your location and the weight of your order.
2. Delivery Time: Orders typically take 7-14 business days to arrive, depending on your location in Canada. Please note that delivery times may vary due to customs processing or remote area delivery.
3. Customs & Duties: Import duties, taxes, and brokerage fees may apply to your order and are the responsibility of the recipient. These fees are not included in the shipping cost at checkout.
4. Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
5. Returns & Exchanges: We currently do not accept returns or exchanges on international orders, including orders shipped to Canada.